{"slug":"arc-europe-cuts-claims-processing-time-83-with-a-gpt-based-ai-agent-on-azure","url":"https://findausecase.com/use-cases/arc-europe-cuts-claims-processing-time-83-with-a-gpt-based-ai-agent-on-azure","title":"ARC Europe cuts claims processing time 83% with a GPT-based AI agent on Azure","description":"ARC Europe, a European roadside assistance and insurance provider, worked with Netguru to build a proof-of-concept AI agent on Microsoft Azure that automates insurance claims analysis. The GPT-based agent compares incoming claims against case history and attachments, summarizes the ticket, and gives a human operator an initial recommendation before final sign-off. Built in about six weeks, the prototype cut claims assessment time from 30 minutes to 5 minutes, an 83% reduction, while maintaining built-in compliance checks.","company":"ARC Europe","industry":"Insurance","aiCapabilities":["Agentic AI","Document Intelligence"],"technology":["GPT","Microsoft Azure"],"deployment":"Public Cloud","problemStatement":"Traditional claims processing requires extensive manual reviews, slowing down resolution times and impacting customer satisfaction; different claims handlers may interpret claims differently, leading to inconsistencies and disputes, and the manual approach limits the company's ability to scale or handle high-demand peaks.","solutionApproach":"Netguru built a GPT-based AI agent PoC, running on Microsoft Azure, that receives a claim, compares it against case history and attachments using an LLM, summarizes the ticket and gives a human operator an initial recommendation, with the human operator making the final decision.","businessValue":"The prototype, built in about six weeks, reduces claim assessment from 30 to 5 minutes (about 83%), increases assessment accuracy, and ensures adherence to industry regulations with built-in compliance checks.","evidence":{"band":"high"},"sourceUrl":"https://www.netguru.com/clients/ai-agent-poc-to-reduce-claims-processing-time-by-83","dates":{"publishedAt":"2026-10-08T05:46:00.823Z","publishedAtSource":"pipeline","updatedAt":"2026-10-08T05:46:00.823Z"},"license":"Open for reading and citing with a link to https://findausecase.com/use-cases/arc-europe-cuts-claims-processing-time-83-with-a-gpt-based-ai-agent-on-azure. Bulk republication requires permission."}