Admiral Seguros: Tractable delivers outstanding customer services through touchless claims
Admiral Seguros · Spain
Admiral Seguros, a Spain-based auto insurer serving over 260,000 clients, integrated Tractable's visual AI to enable Straight-Through Processing of auto claims. At First Notice of Loss, customers photograph vehicle damage via a smartphone app link, and Tractable's AI assesses the damage to build an estimate within minutes. In 2021, Admiral Seguros processed 12,000 touchless claims this way: 90% of estimates were processed without appraiser input, 98% of qualifying claims were completed in under 15 minutes, the AI's accuracy was 96% compared to human appraisers, and automation drove a 3x return on investment.
Overview
Admiral Seguros, a Spain-based auto insurer serving over 260,000 clients, integrated Tractable's visual AI to enable Straight-Through Processing of auto claims. At First Notice of Loss, customers photograph vehicle damage via a smartphone app link, and Tractable's AI assesses the damage to build an estimate within minutes. In 2021, Admiral Seguros processed 12,000 touchless claims this way: 90% of estimates were processed without appraiser input, 98% of qualifying claims were completed in under 15 minutes, the AI's accuracy was 96% compared to human appraisers, and automation drove a 3x return on investment.
The challenge
Before Admiral Seguros used a digitized solution, auto insurance claims handling was a manual process requiring appraisers to review customer images of vehicle damage sent by email or other channels to make estimations -- a laborious, time-consuming and inexact process given the high volume of daily customer claims.
The solution
Admiral Seguros integrated Tractable's visual AI solution to enable Straight-Through Processing (STP), a fully automated claims process. At First Notice of Loss, customers are invited to capture vehicle damage on their smartphone camera via an app link, and Tractable's AI assesses the damage to automatically build an accurate estimate ready for review.
Reported business value
In 2021, Admiral Seguros processed 12,000 touchless claims using Tractable AI: 90% of estimates were processed without appraiser input, 98% of qualifying claims were completed in under 15 minutes, the AI's accuracy was 96% compared to human appraisers, and automation drove a 3x return on investment. 70-75% of customers sent the link complete the entire claim process, often in no more than two minutes.
Sources
Open any source and check the claim yourself — that is the point of the register.
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