Accenture and Google Cloud Support Air France-KLM in Building a Generative AI Factory
Air France-KLMGoogle Cloud · Retrieval-augmented generation (RAG)
Accenture and Google Cloud collaborated with Air France-KLM to build a cloud-based generative AI factory hosted on Google Cloud that supports agentic AI capabilities, letting the airline identify, build and scale high-value gen AI, agentic and machine learning use cases. Air France-KLM has deployed a private gen AI assistant and retrieval-augmented generation use cases blending language generation with internal document search to improve diagnosing and repairing aircraft damage. The gen AI factory has accelerated development cycles by over 35%, with results already seen in ground operations, engineering and maintenance, and customer service.
Overview
Accenture and Google Cloud collaborated with Air France-KLM to build a cloud-based generative AI factory hosted on Google Cloud that supports agentic AI capabilities, letting the airline identify, build and scale high-value gen AI, agentic and machine learning use cases. Air France-KLM has deployed a private gen AI assistant and retrieval-augmented generation use cases blending language generation with internal document search to improve diagnosing and repairing aircraft damage. The gen AI factory has accelerated development cycles by over 35%, with results already seen in ground operations, engineering and maintenance, and customer service.
The challenge
Air France-KLM needed to accelerate the identification, development and scaling of high-value generative AI, agentic and machine learning use cases across the group, and to improve response quality for tasks like diagnosing and repairing aircraft damage.
The solution
Accenture and Google Cloud collaborated with Air France-KLM to build a cloud-based generative AI factory hosted on Google Cloud that supports agentic AI capabilities, letting the airline develop, test and manage a tailored catalog of pre-evaluated gen AI, agentic and machine learning models. Air France-KLM had earlier worked with Accenture to modernize its digital core by migrating existing applications to the cloud. The airline has deployed a private gen AI assistant and retrieval-augmented generation use cases that blend language generation with internal document search, improving response quality for tasks like diagnosing and repairing aircraft damage.
Reported business value
The gen AI factory has accelerated development cycles by over 35%, with tangible results already seen in ground operations, engineering and maintenance, and customer service.
Sources
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