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Title
Aberdeen City Council saves $3M annually with Microsoft 365 Copilot rollout
…ncreased levels of community engagement and satisfaction within service areas. “We project a 241% ROI in time savings and improved productivity, saving an estimated $3 million in US dollars annually,” says MacDonald. “Staff capacity creation is always the driver for me, and Cop…
Description
Aberdeen City Council in Scotland, an 8,000-employee local government body serving 230,000 residents amid budget cuts and rising demand for health, mental health and housing services, deployed Microsoft 365 Copilot to 700 staff to automate repetitive administrative tasks like meeting minutes, reports, policy documents and translation. The council also piloted a Dynamics 365 telephony/Contact Center solution for personalized resident messaging via Facebook Messenger. The council reports a projected 241% ROI in time savings and productivity, saving an estimated $3 million annually, alongside gains in staff job satisfaction and faster delivery of priority resident services.
…especially true in today’s environment of budget cuts and workforce shortages. Aberdeen City Council in Scotland, a local government office of 8,000 employees, understands this issue well. The spiked demand for healthcare, mental health,…
…y champions closely follow its tech adoption and change management processes to roll out Copilot to 700 users across its diverse portfolio of services. “It has truly been a seamless process, with immediate productivity and capacit…
Company
Aberdeen City Council
…ive Director of Corporate Services, Aberdeen City Council Discover more details CUSTOMER Aberdeen City Council PRODUCTS Dynamics 365 Customer Service Dynamics 365 ORGANIZATION SIZE 1,000-9,9…
Country
United Kingdom
…amics 365 Customer Service Dynamics 365 ORGANIZATION SIZE 1,000-9,999 employees COUNTRY United Kingdom BUSINESS NEED Artificial Intelligence INDUSTRY Cities and Regions Share the sto…
Industry
Government & Public Sector
…especially true in today’s environment of budget cuts and workforce shortages. Aberdeen City Council in Scotland, a local government office of 8,000 employees, understands this issue well. The spiked demand for healthcare, mental health,…
Problem
Spiked demand for healthcare, mental health and housing services, combined with significant UK public sector budget cuts, caused administrative overload for Aberdeen City Council and strained staff's ability to meet the needs of its 230,000 residents.
…and, a local government office of 8,000 employees, understands this issue well. The spiked demand for healthcare, mental health, and housing services at the same time as significant budget cuts throughout the UK public sector, caused administrative overload for the Aberdeen City Council and strained its staff’s ability to meet the needs of its 230,000 residents. De…
Solution
Aberdeen City Council deployed Microsoft 365 Copilot to 700 staff across its diverse portfolio of services to offload repetitive, time-consuming tasks like formal meeting minutes, reports, policy guidance documents and translation, supported by designated technology champions guiding adoption and change management, and is also piloting a Dynamics 365 Contact Center telephony solution for personalized resident messaging via Facebook Messenger.
…more responsively manage the care of residents. Already users of Microsoft 365, the Council had designated technology champions closely follow its tech adoption and change management processes to roll out Copilot to 700 users across its diverse portfolio of services. “It has truly been a seamless process…
Technology
Microsoft 365 Copilot, Dynamics 365 Customer Service, Dynamics 365
…ces, Aberdeen City Council Discover more details CUSTOMER Aberdeen City Council PRODUCTS Dynamics 365 Customer Service Dynamics 365 ORGANIZATION SIZE 1,000-9,999 employees COUNTRY United Kingdom BUSINESS NEED Ar…
Use case type
Workflow automation
…f Corporate Services for the Aberdeen City Council, looked to AI as a solution. He needed help relieving staff of their most repetitive and time-consuming daily tasks, such as the production of formal meeting minutes, reports, policy guidance doc…
Headline outcome
…ncreased levels of community engagement and satisfaction within service areas. “We project a 241% ROI in time savings and improved productivity, saving an estimated $3 million in US dollars annually,” says MacDonald. “Staff capacity creation is always the driver for me, and Cop…
Business value
The council projects a 241% ROI in time savings and improved productivity, saving an estimated $3 million annually, alongside gains in staff job satisfaction, faster delivery of priority resident services, and stronger support for neurodivergent employees.
…ncreased levels of community engagement and satisfaction within service areas. “We project a 241% ROI in time savings and improved productivity, saving an estimated $3 million in US dollars annually,” says MacDonald. “Staff capacity creation is always the driver for me, and Cop…
…citing areas, for me, that emerged from our staff adoption and training is that our neurodivergent employees are now powerfully supported with Copilot capabilities,” says MacDonald. “It’s a lovely way that technology is truly adding value.” On…
AI capabilities
Generative AI
Aberdeen City Council adopts Microsoft 365 Copilot, freeing staff capacity to better serve residents | Microsoft Customer Stories…
