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Title
ABB's Genix Copilot Cuts Troubleshooting Time 60-80% Using Azure OpenAI Service
…show how industrial AI can drive both performance and sustainability at scale. “With Genix Copilot, we have unlocked the power of generative and agentic AI from shop floor to top floor, cutting troubleshooting time by 60-80%,” says Ramachandran. “Genix Copilot on Azure Open AI Service is reshaping indust…
Description
Switzerland-based ABB built Genix Copilot, an AI assistant on its Genix Industrial AI Platform using Microsoft Azure and Azure OpenAI Service, that turns live operational data from scanned QR codes on plant equipment into instant diagnostic guidance for engineers. The platform delivers 15-18% energy optimization in critical processes such as cement production and cuts troubleshooting time for shop-floor engineers by 60-80 percent.
…s stay resilient, meet regulations, and prepare for a more sustainable future. “When an operator scans a QR code on an analyzer, Genix Copilot retrieves live diagnostic data and uses Azure OpenAI Service to suggest immediate actions. It helps customers resolve issues faster, reduce travel, and significantly imp…
…ice, customers in energy- and asset-intensive sectors achieve measurable impact—15–18% energy optimization across critical processes in energy intensive industries such as cement, significant savings in data centers, lower carbon footprint, and improved reli…
Company
ABB
…an, Global Chief Digital Officer, Process Automation, ABB Discover more details CUSTOMER ABB Schweiz AG PRODUCTS Azure Azure OpenAI SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ empl…
Country
Switzerland
…CTS Azure Azure OpenAI SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Switzerland BUSINESS NEED Employee experience Sustainability INDUSTRY Discrete Manufacturin…
Industry
Manufacturing
…ees COUNTRY/REGION Switzerland BUSINESS NEED Employee experience Sustainability INDUSTRY Discrete Manufacturing Share the story Explore related stories /h2> "> Explore related stories Stories…
Problem
ABB wanted to help energy-intensive industries meet stricter emissions and sustainability goals while maintaining efficiency, performance and reliability, but traditional maintenance methods couldn't keep up, creating the need for AI-driven resilience.
…e details Explore related stories Contact Sales Contact Sales Executive summary ABB wanted to help energy-intensive industries meet stricter emissions and sustainability goals while maintaining efficiency, performance, and reliability. Traditional maintenance methods couldn’t keep up, creating the need for AI-driven resilience. ABB used Microsoft Azure and Microsoft Azure Open AI to build the Genix Industr…
Solution
ABB built Genix, an Industrial IoT and AI platform that connects and contextualizes data across OT, IT and ET systems, and Genix Copilot, an AI assistant built on Microsoft Azure and Azure OpenAI Service. When an operator scans a QR code on an analyzer, Genix Copilot retrieves live diagnostic data and uses Azure OpenAI Service to suggest immediate actions, connecting live operational data with ABB's engineering expertise to give teams context-specific insight that used to require time-consuming analysis or escalation to experts.
…ms, lacking unified view needed for efficient decision making. To address this, ABB built Genix, an Industrial IoT and AI platform that connects and contextualizes data across industrial systems, turning them into actionable insights and automating actions towards autonomou…
…improving asset performance, reliability and sustainability across operations. Genix Copilot connects live operational data with ABB’s deep engineering knowledge, giving teams context-specific insight that used to require time-consuming analysis or escalation to experts. Rajesh Ramachandran, Global Chief Digital Officer, Process Automation at ABB, s…
Business value
ABB's Genix Industrial AI Platform delivers 15-18% energy optimization in critical processes such as cement production, cuts troubleshooting time for shop-floor engineers by 60-80%, and ABB says its Genix Asset Performance Management uses generative AI to improve the reliability of critical assets by up to 15% for customers.
…ng customers improve efficiency. With Genix Asset Performance Management (APM), we use generative AI to improve the reliability of critical assets by up to 15% for our customers.” “ABB Genix uses AI to bring predictability to operations, reduce uncertainty,…
…e unlocked the power of generative and agentic AI from shop floor to top floor, cutting troubleshooting time by 60-80%,” says Ramachandran. “Genix Copilot on Azure Open AI Service is reshaping indus…
AI capabilities
Generative AI, Agentic AI
…rive both performance and sustainability at scale. “With Genix Copilot, we have unlocked the power of generative and agentic AI from shop floor to top floor, cutting troubleshooting time by 60-80%,” says Ramachandran. “Genix Copilot on…
Technology
Microsoft Azure, Azure OpenAI Service
…Officer, Process Automation, ABB Discover more details CUSTOMER ABB Schweiz AG PRODUCTS Azure Azure OpenAI SERVICES AND SUPPORT ORGANIZATION SIZE 10,000+ employees COUNTRY/REGION Switzer…
Headline outcome
…e unlocked the power of generative and agentic AI from shop floor to top floor, cutting troubleshooting time by 60-80%,” says Ramachandran. “Genix Copilot on Azure Open AI Service is reshaping indus…
Use case type
Decision support
…or a more sustainable future. “When an operator scans a QR code on an analyzer, Genix Copilot retrieves live diagnostic data and uses Azure OpenAI Service to suggest immediate actions. It helps customers resolve issues faster, reduce travel, and significantly imp…
