Financial ServicesAgentic AIConversational AIRetrieval-Augmented Generation
Nexo uses Agentforce to increase autonomous crypto customer support resolution by 70%
Nexo
Nexo, a digital assets wealth platform serving over 7 million customers across more than 200 jurisdictions, built an Agentforce service agent to provide 24/7 FAQ support. Since launch, Agentforce has resolved 91,400 chats, a 70% increase in autonomous case resolution, saving Nexo's client care team 2,600 hours of manual work. Data 360 grounds responses in real-time data including LTV ratio tables pulled via a custom API, and Agentforce hands off to a human when a customer asks about a specific transaction to meet compliance requirements.
