Prompt Builder

2 use cases using this technology

2published use cases

2industries

1countries on record

Agentic AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

2 use cases

Financial ServicesAgentic AIDocument IntelligenceConversational AI

CaixaBank unifies customer data with Salesforce Data 360 and Agentforce to cut support response time

CaixaBank, Spain's leading bank with over 20 million customers, deployed Agentforce and Data 360 on the Salesforce Platform to unify customer profiles, product data and interaction history across channels for its more than 38,000 employees. On its remote support team of 300+ employees, Agentforce streamlines call preparation with on-demand insights so managers can connect customers with a manager within two minutes, and intelligent document processing that previously took three to four months to build on another platform took about half an hour to build with Salesforce's Prompt Builder.

CaixaBank· SpainAgentforce · Salesforce Data 360 · Prompt Builder

Media & EntertainmentAgentic AIConversational AIGenerative AI

Wiley boosts service efficiency with Salesforce Agentforce

Publisher Wiley uses Salesforce Agentforce alongside Service Cloud and Einstein AI to manage customer service, letting AI agents resolve common issues like password resets and account access so human reps can focus on complex cases. Agentforce improved case resolution by over 40% compared to Wiley's previous chatbot, helped onboard seasonal agents 50% faster, and delivered a 213% return on investment with $230,000 in annual cost savings.

WileySalesforce Agentforce · Salesforce Service Cloud · Einstein AI +1