TelecommunicationsGenerative AIRetrieval-Augmented GenerationAgentic AI
Amdocs Builds Generative AI Agents for Telecom
Amdocs
Amdocs built amAIz, a domain-specific generative AI platform helping telecom companies transform customer experiences, automate processes and optimize decision-making, using NVIDIA DGX Cloud, NVIDIA AI Enterprise software, NVIDIA NIM inference microservices, and NVIDIA Nemotron open-source reasoning models. amAIz agents, enhanced with NVIDIA's Llama Nemotron, autonomously handle complex multistep customer journeys spanning sales, billing and care. Using NVIDIA NIM microservices and telecom-based retrieval-augmented generation, Amdocs reduced tokens consumed by as much as 60 percent for data preprocessing and up to 40 percent for inferencing, and reduced query latency by approximately 80 percent.
