NiCE CXone

1 use case using this technology

1published use cases

1industry

0countries on record

Natural Language Processing

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Technology & SoftwareNatural Language Processing

Sopra Steria deploys NiCE Copilot for Agents across its Digital Platform Services service desks

Sopra Steria's Digital Platform Services business line, with about 1,200 engineers across France, Poland and India, deployed NiCE Copilot for Agents within its NiCE CXone footprint, connected to client knowledge bases (ServiceNow, SharePoint, Confluence) via NiCE Knowledge Management, under a federated rollout with KPIs baselined before launch. The source reports a 9% reduction in average handle time on standard tickets and a four-point improvement in first call resolution.

Sopra SteriaNiCE CXone · NiCE Copilot for Agents · NiCE Knowledge Management