Microsoft Dynamics 365 Contact Center

1 use case using this technology · by Microsoft

1published use cases

1industry

0countries on record

Generative AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

EnergyGenerative AI

Eneco eMobility uses Dynamics 365 Contact Center with generative AI to support its customer care agents

Eneco eMobility, a charging services provider in Europe, worked with Capgemini to roll out Microsoft Dynamics 365 Contact Center, a Copilot-first contact center powered by generative AI, in an iterative pilot-led rollout; the first groups were live five weeks after ideation. The source reports a 50% reduction in average wrap-up time and training time cut from four hours to one, with the Belgian rollout expanded to the Netherlands.

Eneco eMobilityMicrosoft Dynamics 365 Contact Center