Microsoft Copilot Studio, Azure AI Conversational Language Understanding, Azure Communication Services, Azure middleware, Azure DevOps and Power Platform Build Tools

1 use case using this technology · by Microsoft

1published use cases

1industry

1countries on record

Conversational AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Financial ServicesConversational AISpeech & Audio AI

ABN AMRO Bank migrates to Microsoft Copilot Studio to support over 3.5 million customer conversations

ABN AMRO Bank, the third-largest bank in the Netherlands, transitioned its customer-facing 'Anna' chatbot and employee-facing 'Abby' chatbot to Microsoft Copilot Studio after a competitive RFP process, completing migration in 6 months with partner Capgemini. The Anna agent now supports over 2 million text conversations and 1.5 million voice conversations per year, and integrating Azure AI Conversational Language Understanding with Copilot Studio increased intent-recognition accuracy by 7% for Dutch.

ABN AMRO Bank· NetherlandsMicrosoft Copilot Studio, Azure AI Conversational Language Understanding, Azure Communication Services, Azure middleware, Azure DevOps and Power Platform Build Tools