Government & Public SectorConversational AI
City of Vienna increases efficiency of public services with innovative AI solution
City of Vienna (Wien Digital)
Since 2023, Wien Digital, the City of Vienna's IT department, has worked with Red Hat to give the city's 70,000 employees access to WienKI (ViennaAI), an AI-based virtual assistant built on Red Hat OpenShift on premise and Microsoft Azure Red Hat OpenShift. WienKI answers employees' work-related questions from a growing knowledge base of digital documentation. The city follows the Vienna Manifesto on Digital Humanism and the EU AI Act, keeping a human in the loop to verify accuracy and make final decisions.
