Government & Public SectorConversational AI
Estonia rolls out Bürokratt, an AI-guided virtual assistant network for public services
Estonian Government (RIA - State Information System Authority)
Bürokratt is a network of chatbots deployed on Estonian public sector institutions' websites, letting people obtain information from institutions and use public and information services via virtual assistants. It is a state-created, AI-based digital assistant that helps institutions deliver modern, efficient, around-the-clock customer service using large language models.
