IBM Cloud Expert Labs

1 use case using this technology · by IBM

1published use cases

1industry

1countries on record

Conversational AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

InsuranceConversational AINatural Language Processing

IRCEM's AI chatbot handles 4,000 customer conversations monthly with a 90% completion rate

IRCEM, a French non-profit social protection group serving 1.4 million childcare assistants and household employees plus 750,000 pensioners, worked with IBM Cloud Expert Labs to build a chatbot using IBM watsonx Assistant to automate responses to customer queries and point users to online documentation. The chatbot relieves customer relations teams of 4,000 conversations each month, with a 90% success rate for conversations that provide a response to the customer. IRCEM later extended AI into an assisted messaging system that analyzes a customer's draft email in real time to surface relevant information before it is sent; since its launch, the assistant activates 7 times out of 10, and 5-10% of users decide sending their message is no longer necessary after the AI's intervention.

IRCEM· FranceIBM watsonx Assistant · IBM Cloud Expert Labs · IBM Cloud Orchestrator