TransportationMachine LearningPredictive AnalyticsDigital Twins & Simulation
How Schiphol is leveraging tech, design, data and AI-powered intelligence to redefine airport capacity and flow management
Royal Schiphol Group
Royal Schiphol Group built in-house AI-powered tools — Dynamic Time Slots, (Passenger) Flow Balancing, and Gate Planning Insights — to align passenger demand with security and gate capacity. Dynamic Time Slots lets passengers pre-book security check times, steering an average of 7.5% of passengers away from peak moments (up to 22% on critical days), with 99.6% of passengers waiting under 10 minutes. Flow Balancing uses real-time sensor data, predictive models and simulation (a digital twin) to steer passenger groups, preventing over 4,000 minutes of crowding in 2024. Gate Planning Insights uses machine learning to optimise gate stand planning and turnaround operations. Overall passenger satisfaction score is 4.4 out of 5.
