Technology & SoftwareRetrieval-Augmented GenerationAI Model Development & MLOps
Zapier Powers Real-Time Customer Experiences with Databricks
Zapier
Zapier unified its data on the Databricks Platform to enable self-serve, AI-powered analytics across product, marketing, sales and support. Using the Databricks MCP connector built on Unity Catalog, AI agents get governed real-time access to Zapier's data; Vector Search handles over 600k requests per day for semantic search and RAG-based knowledge retrieval; MLflow and Model Serving operationalize ML workflows. Dashboard creation time dropped from 2-3 days to a few hours, and the share of data queries executed via AI-assisted workflows grew from 0% to roughly 75% within 6-9 months.
