Cognigy.AI

1 use case using this technology

1published use cases

1industry

0countries on record

Conversational AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

TransportationConversational AI

Lufthansa Group handles 16M+ conversations a year with Cognigy Self-Service AI Agents

Facing overwhelming call volumes during COVID-19, Lufthansa Group consolidated its customer service under Cognigy.AI to build Self-Service AI Agents that handle rebookings, travel info, alternative flight checks and refunds across Austrian, Lufthansa and SWISS. The AI Agents are deployed across websites and SMS links with multilingual support and real-time translation. Lufthansa now runs 16+ customer service AI Agents handling more than 16 million conversations per year, with peak days seeing up to 375,000 AI conversations, freeing human agents to focus on more complex issues.

Lufthansa GroupCognigy.AI