TelecommunicationsGenerative AILarge Language ModelsConversational AI
NTT DOCOMO improves LLM usage analysis efficiency by 90% with Databricks
NTT DOCOMO
NTT DOCOMO built an internal 'LLM value-added platform' (approximately 10,000 monthly active users, 3 million monthly calls) and used the Databricks Data + AI Platform, including Model Serving for Azure OpenAI's GPT-4o and AI/BI Genie, to automate analysis of usage logs. This replaced manual Excel/Jupyter workflows, cutting monthly analysis work from 66 hours to 6 hours, a 90% reduction, while improving data governance via Unity Catalog.
