InsuranceMachine Learning
How Mapfre Insurance modernized fraud claims with Amazon EMR Serverless
Mapfre Insurance
Mapfre Insurance, the number one auto and home insurer in Massachusetts, modernized fraud detection by combining graph-based features from Neo4j with machine learning models deployed on AWS, using Amazon EMR Serverless, Apache Iceberg tables on Amazon S3, AWS Glue Data Catalog, AWS Lake Formation, and Amazon MWAA for orchestration. Fraud predictions integrate directly with Guidewire Claims via AWS Lambda, automatically creating claim activities showing the top model drivers for adjusters. The initiative, covering Massachusetts Auto insurance and later expanded to Home insurance, has delivered more than $5 million in Net Present Value, with detection accuracy improved 50-135 percent compared to baseline methods.
