Agentforce Testing Center
2 use cases using this technology
Safari365 boosts internal efficiency 30% with Salesforce Agentforce AI agents
Safari365
Safari365, a bespoke African safari travel company, deployed Salesforce Agentforce AI agents to automate low-value, repetitive tasks such as reconfirming supplier bookings and generating personalized 'day notes' for customer itineraries. The company started with internal-use agents built with human-in-the-loop oversight, iterating using the Agentforce Testing Center. Impact included a 30% increase in internal efficiency, quotes delivered in 30 minutes versus 2-3 manually generated per day previously, and a six-week time-to-value from signing to live deployment.
How Salesforce Deployed Agentforce to Answer Questions and Capture Leads on Their Website
Salesforce
Salesforce deployed Agentforce, agentic AI powered by Data 360, on salesforce.com to answer visitor questions instantly, grounded by more than 2,000 web pages and 400 product records, and to capture leads for Sales Cloud when visitors want to talk to sales. Since launching in February 2025, Agentforce has handled over 100,000 conversations, supports 11 languages, generated more than 30,000 new leads, and reduced time to qualify opportunities by 40% year over year.