Technology & SoftwareAgentic AIConversational AIRetrieval-Augmented Generation
Agentforce on Help Handles Over 2 Million Conversations
Salesforce built Agentforce on Help, an AI agent on its Help site that answers customer service questions in natural language grounded in unified Data 360, using the Atlas Reasoning Engine to classify intent and orchestrate prompts and LLM calls. The agent has handled more than 2 million conversations, freeing human support engineers for complex issues. Its Japanese-language launch facilitated more than 50,000 conversations with a 77% resolution rate, and the agent now supports French, German, Italian, Japanese, Portuguese, and Spanish without human translation.
Salesforce· United StatesAgentforce · Data 360 · Atlas Reasoning Engine +1
