Conversational Cloud

Conversational Cloud® is LivePerson's AI platform for delivering personalized digital customer experiences across voice and messaging (including SMS and WhatsApp), powering nearly 1 billion conversational interactions per month. It combines Conversational AI & automation, Conversational Intelligence & Insights, an agent/supervisor workspace, and Generative AI and Voice AI capabilities. Reported outcomes include a 2x uptick in employee efficiency, 10x conversions vs. traditional digital, a 20% boost in customer satisfaction, 90% automation containment rates, and a 50% decrease in agent attrition rates.