Amazon Kendra

Amazon Kendra is a machine-learning-powered intelligent enterprise search service that gives accurate answers across structured and unstructured content repositories and can be used with large language models for generative AI conversational experiences. AWS's page carries an end-of-support notice saying Kendra is no longer open to new customers.

Official product page

2published use cases

2industries

1countries on record

Generative AI

top AI capability

Evidence mix: High 2 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

Industry

Country

2 use cases

Financial ServicesGenerative AIConversational AIDocument Intelligence

EXL Transforms Insurance Underwriting with Generative AI Assistant Built on Amazon Bedrock

EXL, a global data analytics and digital solutions company, built LDS Underwriting Assist, a retrieval-augmented generation chatbot integrated into its Life Digital Suite (LDS) platform to help insurers streamline the underwriting assessment and review stages that previously required underwriters to manually review hundreds of pages of documents. The service uses Anthropic Claude 3 Sonnet on Amazon Bedrock with Amazon Kendra as the chatbot interface, Amazon Textract to extract data from scanned documents, and Amazon Comprehend to analyze text and redact PII and protected health information for compliance with regulations such as India's PII guidelines. EXL tested multiple foundation models (Mistral AI, Claude 2, Sonnet 3, Amazon Titan) to minimize hallucinations before launching the service in August 2024, just 60 days after starting development. EXL reports the solution reduces underwriting processing time from several days to a few hours and has the potential to cut underwriting costs by up to 80%.

EXLAmazon Bedrock · Anthropic Claude 3 Sonnet · Amazon Kendra +2

HealthcareGenerative AIMachine LearningFraud & Anomaly Detection

Pfizer saves 16,000 hours annually with generative AI search through the PACT initiative

Pfizer and AWS created the Pfizer-Amazon Collaboration Team (PACT) initiative in 2021, pursuing 14 rapid-prototyping projects applying AWS analytics, ML and generative AI to laboratory, clinical manufacturing and supply chain challenges. Using Amazon Kendra and, later, Anthropic's Claude 2.1 via Amazon Bedrock (accessed through an internal voice/chatbot platform called Vox), Pfizer estimates scientists save up to 16,000 hours of document search time annually and cut related infrastructure costs by 55%. A separate PACT prototype uses Amazon SageMaker, Amazon Lookout for Equipment and Amazon Lookout for Metrics to detect anomalies in Pfizer's continuous manufacturing (PCMM) process. Five of the initial 14 PACT projects have moved into production.

Pfizer· United StatesAmazon Kendra · Amazon Bedrock · Amazon SageMaker +2