Amazon Connect Customer

Amazon Connect Customer is an agentic AI solution for customer experience that covers proactive outreach, self-service resolution and agent assistance across channels such as voice, chat, email, SMS, web and WhatsApp.

Official product page

1published use cases

1industry

1countries on record

Conversational AI

top AI capability

Evidence mix: High 1 · Medium 0 · Low 0 — bands are computed from each record's evidence signals.

InsuranceRecommendation & PersonalizationFraud & Anomaly DetectionConversational AI

esure Personalizes Customer Experience Using Machine Learning on AWS

UK insurer esure Group built a cloud-native platform on AWS using Amazon Connect and machine learning models to generate personalized insurance quotes and detect fraud, improving suspected fraud detection to 60% of incidents identified, up from 40% with its previous IT environment.

esure Group· United KingdomAmazon Connect Customer · Amazon S3 · Amazon EKS