amAIz

Amdocs amAIz is a telco-grade generative AI platform designed exclusively for telecommunications, giving Service Providers a foundation to unlock the transformative potential of GenAI across BSS, OSS and Network technologies. Built on a GAI Framework, Telco Taxonomy, Use Case Kits and Governance layers, amAIz leverages existing foundation AI models and LLMs to generate highly contextual, human-like responses, and integrates with existing Telcos' B/OSS/NW portfolio for rapid deployment and scalability. It includes governance mechanisms and Telco Guardrails to help ensure compliance with privacy regulations and industry standards, with PII discovery and masking/tokenizing, encryption and data anonymization to protect customer data. amAIz features an expanding library of pre-built use cases, such as Bill Inquirer for resolving customer billing issues, and integrates with Amdocs Copilot capabilities like CPQ Copilot, which automatically generates B2B proposals and optimizes pricing to improve deal closure rates and profitability.